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Common Issues with POS Systems and How to fix them to Boost POS Efficiency

Tanuj Rastogi June 11, 2018

POS solutions have revolutionised the way retailers used to record and process sales at the point of sale years ago. Today, more and more retail businesses are abandoning traditional cash registers to adopt the POS technology with the intention to inculcate speed and efficiency into their business.
While POS systems are helping retail establishments to grow by leaps and bounds, we can’t deny the fact
they are still a piece of machine including a complex assortment of hardware and software that are certainly vulnerable to failure.

What’s more, people working on these complex systems, if not trained properly, may end up making operational errors and mistakes, which can negatively impact the bottom line of the business.
Keeping that in mind, here are some common problems that may occur with POS systems and how you can avoid them.

POS Security

With all the in-store cash, inventory information and customer data situated at one place, the point of sale is an appealing target for hackers and thieves. While some retailers may rather invest in a reliable, well-trained staff to prevent security breaches in the first place, it is still crucial to ensure proper security measures within the POS system.

Power Outages

From HVAC systems to refrigerators and freezers, a retail business is equipped with multiple hardware and appliances that use huge amounts of power to operate. Occasional spikes and surges in any of these systems can cause your POS system to malfunction and even result in data loss in some cases. The downtime caused by power outages affect not only your sales but also customer satisfaction and overall business productivity.

Investing in a cloud-based POS solution can reduce the risk of data loss. Unlike traditional POS, a cloud-based platform regularly backs up your data online, allowing your employees to access customer data, inventory details and other business-related information anywhere, anytime as long as they have an internet connection.

However, if you choose to stick to the conventional software-based POS, you will need to have a power protection device in place to prevent your operations from shutting down in case of voltage surges.

POS systems compatible with iPad, tablets or smartphones are also a great option as they run on a rechargeable battery instead of a power source.

Software Troubleshooting

There’s nothing more frustrating than losing customers and sales at the point-of-sale due to slow transactions.

While integrating an existing POS system with iPads, iOS or android devices allows you to improve your customer experience and boost sales and business growth, these devices are not ideally configured to run POS software. This is the reason why many retailers incur software errors and overloads on their integrated POS systems.

To avoid incompatibility issues and software snafus, it is advisable to research and understand your business requirements and then find a POS system specifically designed to meet your needs.

Connectivity Issues

Keeping customers waiting in long queues can mean trouble for a retail business. A common problem to occur with POS systems is inability to print or scan resulting in long-queues of frustrated customers.

A typical POS system includes an array of devices like a cash register, scanner, receipt printer, customer-facing display that are connected to each other through physical cables. Often in the hassle of handling customers at the point of sale or ringing up sales, employees may accidently trip over these cables, unplugging one of the peripherals. This may cause the entire system to stop working temporarily, resulting in lost customers and sales.

To ensure that the cables are properly connected to the system and don’t get in the way of the employees, it is important to have a cable management system in place. The system will allow for proper organisation of cables while eliminating related connectivity problems and ensuring smooth function.

To sum up

Though modern POS systems are designed to instil great efficiency and functionality into retail businesses, you will likely encounter these issues or other difficulties during the course of operating a POS system which may obstruct the POS function and impact your sales and profits.

Most of these issues and their consequences can be avoided by investing in a robust yet compatible POS system. POS Sales carries a wide range of POS systems and hardware that stand for superior quality and are equipped with the most advanced functionality and features. In addition to our offerings, we provide a comprehensive assortments of POS bundles including Kounta POS bundles, Shopify POS bundles, Vend POS bundles, Nexa POS bundles, retail express bundles and more to help customers to save on their bulk purchases.

Moreover, if you are not sure which POS system to buy for your retail business, our experts can advise you on what will work best for you depending on your needs and budget.