How is freight calculated?
In order to provide good value to our customers, we charge flat rate shipping of $20 incl GST. In cases where freight companies charge us up to $35 incl GST, POS Sales will absorb the additional shipping costs. However for orders going to Tasmania, Northern Territory, Regional Western Australia and remote areas of New South Wales, Queensland and Victoria, the freight costs could be in excess of the amount we can absorb. In those cases, we will inform you of the additional freight cost and arrange payment before items can be shipped.
How long until my order is delivered?
If the goods are for home use you might want to have the goods sent care of your work address as we cannot predict the exact time that the couriers will deliver to your home (deliveries can occur anywhere between 9:00am-5:00pm weekdays, depending on your postcode).
Why is it important to indicate Residential or Business Address?
For items that are approved for refund, a Re-Stocking Fee of 20% will be applied to Returned products. Products must be returned in full packaging and NOT USED for the Refund to be approved.
In addition, customer are required to fill out a Return Authority (RA) form in order for us to process the return. This RA form needs to be sent with the returned items.