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  • WHAT TO LOOK FOR IN YOUR RESTAURANT POS PRINTER

     

    The restaurant industry is transforming at a rapid pace. The adoption of latest POS technology is inevitable for any restaurant or F&B business to stay ahead of their competitors. Gone are the days of manually taking orders on a paper and punching entries into a legacy point of sale system or cash register. Restaurants owners, today, look for sure-fire ways to deliver an outstanding experience to keep guests coming back and grow revenues. Receipt printers are one of the essential components that make it happen.

    Busy restaurant environments have no room for error – even a single mistake can turn into long wait times and kitchen backups. A compatible receipt or kitchen printer works alongside a restaurant point of sale system to speed up order processing and improve accuracy so that your loyal customers choose your restaurant every time. However, your business can only benefit if you choose the right printer – the one that is designed for your restaurant environment.

    Here are important factors to keep in mind when choosing your restaurant printer to make sure your hardware stands the test of time in terms of functionality, performance, and durability.

    QUALITY

    For busy restaurants, time means money. A quality printer allows the kitchen staff and servers to be more efficient which means - less wait times for people with their orders in processing, more and faster table turns, enhanced customer satisfaction and ultimately higher profit margins.

    The following are some must-have features to look out for to ensure the quality of your printer include:

    High print speeds – A printer with a high speed throughout and a guillotine auto-cutter can go a long way to reduce the time each transaction takes to complete. The staff can complete their tasks quickly and efficiently, which will free them up to tackle more important revenue-generating operations and improve the quality of service.

    Easy paper loading – Changing the paper in a receipt printer is the part where most employees get caught up and struggle to make sure the customer at the counter does not lose their patience to the point where they consider abandoning the order. A speedy restaurant kitchen printer helps staff cut down food prep time, but if they waste those saved minutes on reloading paper or fixing paper jams, it is all in vain. A drop-in paper loading design allows the staff to quickly open the top of the printer, drop in a new paper roll and get back to work – just like that. The lines keep moving and customers get what they want without any inconvenience.

    Besides, restaurant POS printers that are designed for easy paper loading also make for low maintenance. Not only can you easily change paper, but you can also remove dust and clean grease from the roller daily to avoid paper jams and ensure fast and seamless operation.

    Excellent Integration and Technical Support

    For lines to move quickly and tables to turn faster, it is important for your receipt printer to not just be fast, but reliable as well. No one has time to download multiple drivers, click around to integrate POS printers and software or sit on the phone troubleshooting problems. An unreliable printer can cause your business several downtimes, costing you time, money, and a lot of effort.

     

    So, when choosing a restaurant printer, it makes sense to look for a plug-and-play setup feature. With these features, everything you need is included in a single box so that you can get your printer up and running immediately. To ensure maximum reliability, however, you must also look at the warranty and technical support provided by the manufacturer. Choosing a receipt printer that is backed by a dedicated technical support team and easily accessible online resources including on-demand manuals, drivers, warranty information, FAQs and more, will come in handy when you have operational or integration issues

    EASE OF USE

     

    Not all restaurants have the capital and time to train each staff member to efficiently operate a kitchen printing device. And that is why it is important for your POS printer to be as easy to use and user-friendly as possible. Most restaurant receipt printers are designed to be quickly set up and to work right out of the box with compatible POS software, requiring little to no training.

     

    COMPATIBILITY AND CONNECTIVITY

    Gone are the days of dedicated cash registers, especially in restaurants, bars and F&B businesses. Modern restaurants run on technology and may largely benefit from hardware that can effectively meet the needs of both front-of-the-house and back-of-the-house.

    An advanced restaurant POS printer should be compatible with your choice of pos solution and devices. Choosing a printer that offers multiple connectivity options such as USB, WiFi, lightening USB, Ethernet and Bluetooth will allow you to set up a smooth connection with any tablet or PC to make your restaurant operations more convenient and eliminate the risk of network downtime.

    For instance, with a wireless connection, you can accept and transfer orders to the kitchen and print receipts anywhere in the restaurant, speeding up order processing and increasing customer satisfaction.

    Poor or unstable connectivity is one of the major reasons for restaurant downtimes. Regular downtimes can lead to inaccuracies in orders, tickets, kitchen slips and food preparation, miscalculation in bills or and slower delivery time. A reliable network connection makes sure you are providing hassle-free, timely, and high-quality service and enjoyable experience to diners.

    MARKETING & BRANDING

    Unlike traditional receipt printers which were only about transactional data, modern units are designed with customer service and marketing in mind. Innovative restaurant kitchen printers are packed with features that allow you to promote your brand, product and services and increase customer engagement.

    For example, depending upon your manufacturer, you can enable cloud-based digital receipt printing for your customers to easily store and access receipts on their digital devices anytime, anywhere. You can utilise two-colour printing on dot matrix receipt printers to highlight discounts, coupons or any other important information to continually promote your business or direct your diners to your loyalty programs and social media accounts. You can even print your logo and customer surveys to engage your guests and get instant feedback on how your restaurant and staff are performing.

    DURABILITY AND RELIABILITY

    A fast-paced restaurant that serves hundreds of guests daily cannot afford to grind to a halt. A busy, rough kitchen environment and constantly changing temperatures in a restaurant call for a rugged receipt/kitchen printer that can withstand the daily rigors and keep up with peak transaction volumes without compromising on performance.

    A robust restaurant receipt printer can add great reliability in the restaurant kitchen operations. Remember, bigger does not always mean better. You want to look for a receipt printer with a sleek and compact design that saves counter space and eliminates electronic clutter and a powerful construction that serves you over the long run.

    THE TAKEAWAY

    As the restaurant industry emphasises on leveraging the new and advanced POS technology to streamline business operations and improve customer service, choosing a fast and feature-packed receipt printer is one of the most important decision restaurant owners must make. A useful kitchen/receipt printer should be able to do more than just printing receipts; it should help you speed up the processing of orders, allow for quick transfer of orders from the table to the kitchen, enable staff to be more efficient and improve overall customer satisfaction and bring in more guests.

     

  • Balance a Cash Register Drawer Like A Pro: Tips and Tricks to Keep Cash Drawers in Shipshape

    Among the sea of tech wizardry, web-based applications and social media influence, the traditional stuff like the check-in at the hotel desk and tipping employees have maintained the conventionality of the industry.

    That brings us onto cash registers, which are paramount as well as traditional when it comes to modern retail or hospitality business operations. Being a traditional machine, it is easier to get wrong, so here we bring you this one-step guide for how to balance a cash register drawer.

    Firstly, come out of the notion that balancing a cash drawer is similar to balancing a check book, because it’s not. If you’ll fail to keep a record of your customer transactions for some time, you’ll eventually get off the track and struggle to keep track of your sales and incoming profit.

    Balancing your cash drawer should be an important part of your routine and done at least once daily, if not multiple times a day (with changes in employee shifts). Retailers who have a habit of opening their cash drawer just to deposit money and not calculating the amount at the end of the day are doing themselves a great disservice. In this blog, we breakdown why it’s important to and how you can balance your cash drawer(s) like a pro.

    THE IMPORTANCE OF BALANCING A CASH DRAWER

    Cashless payment options may be on the up, but cash is still king when it comes to consumers.

    As a merchant, you need to account for all the cash that enters your business, no matter the medium. Balancing a cash register drawer has to do with all kinds of payment methods including credit cards and checks. New payment methods like Apple Pay are gaining more popularity and need to be considered as well.

    This keeps track of all the profit your business brings in and gives a clear picture of where your business stands in financial terms. It even helps you forecast and plan for potential peaks and troughs your business will experience.

    We are not, in any way, telling you to not trust your employees, in fact, it’s good to maintain a reliable relationship with employees to boost their confidence. But because your business handles cash, there is always the option for the deceitful among the employees to take advantage.

    It has been estimated that businesses lose a small share of their annual revenue to employee theft. This doesn’t mean you need to watch your back at every turn as the business owner but it’s imperative for businesses to implement effective cash handling practises while dealing with cash.

    These practices will not only protect you as a business owner, but also your staff by holding all parties accountable to what goes in and out of your register. Most importantly, balancing your cash register help prevent shortages due to inaccurate cash handling or theft.

    THINGS TO REMEMBER FOR BALANCING YOUR CASH REGISTER DRAWERS

    Before getting into the process, take these points into consideration every time you balance your cash register.

    Allocate One Person to Each Drawer, If Possible

    It might be an easy way out to cut cost and have just one cash drawer for everyone, but it’s better to invest in more than a single cash drawer. When too many people have access to a single drawer or even a drawer key to the same till, the contents of the drawer become highly vulnerable to risk.

    Initiate the Day by Counting your Cash Available in Cash Drawers

    The first thing to do in the morning when you arrive at the store and the last thing to do at night before leaving the store should be counting total cash that’s already in the till.

    Keep a consistent and enough float in your register to give change to your customers. Though the amount of cash that needs to be in the till differs from business to business, $100 to $150 should be enough for a small business.

    Deposit Cash Throughout the Day

    A tidy cash register is a healthy cash register. Be sure to choose an hour when foot traffic is slow for this activity; lunch time is probably the best to deposit as well as count the cash present in the till and notice if there’s any difference from your initial morning count. Count in the witness of another employee, be it the manager or your most trustful employee. Ensuring two sets of eyes on each deposit and count will reduce the chances of counting errors.

    5-STEP PROCESS OF BALANCING CASH REGISTER

    Now that you are aware of the basics, it’s time to get into the steps involved in balancing your cash drawers. To learn it by heart, simply print out the following list, stick on to the wall near each till and make it your team’s slogan.

    Determine your Ideal Starting Amount (float)

    While too much money in the drawer may incite theft, little or no money can prevent customers from completing their purchase. As mentioned earlier, it’s important to fill the till with a specific amount to give change to customers.

    Decide on the base amount of cash you’ll keep in each drawer to handle the transaction your employees encounter each day. For better understanding of how much money you should keep, take help from the day-to-day revenue reports.

    Keep One Employee Per Register

    We have mentioned this in our quick considerations above, but mentioning again because the more you hear it, the better you grasp it. So, bear with it.

    One employee per register means limiting the number of people who use each drawer. Limitation prevents cash drawer discrepancies and reduces workplace theft.

    Run an X Read

    When there’s a change in shift, run an X read in your POS system that allows the cashier to view a brief report about what value of cash is present in the drawer at any given time.

    Conduct the Physical Count

    Don’t depend entirely on technology and web-based reports, do the physical count as well. Tally up the sum of all coins, notes and eftpos receipts and compare the results to the totals on the X reads.

    Keep in mind that it’s not unusual to have a minimal amount of cash shortages and these are more common than surpluses.

    Don’t Forget the Cash Drop

    A cash drop is when a senior staff member manually removes or deposit cash in the drawer to keep up with the customer transaction and maintain the base level of cash.

    Over to You

    No matter how technologically advanced we become, some advancements just can’t replace the essence of traditional things like the process of balancing a cash register that every business in the retail sector follows digitally as well as manually.

    We hope you now have the required knowledge and cash management solutions to balance cash drawers between shifts and before you close out at the end of the business day.

  • Must - Have Salon POS Features to Boost Your Business Productivity

    Tanuj Rastogi January 16, 2019

    Business owners who fail to adopt digitalisation in their business are bound to struggle against their more modern & switched on competitors.

    The constantly advancing technology has made our day-to-day life easier. That said, avoiding digitalisation clearly means losing your competitive advantage to more switch-on retailers.

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  • CHECKLIST: Things to Keep in Mind for Effective Stock Control and Inventory Management

    Tanuj Rastogi August 27, 2018

    Gone are the days when retailers used to manage their inventory in a spreadsheet. With the rise of digitalisation in retail and the introduction of new technologies and software, it has become much easier for retailers to operate their business.

    However, small retailers operating on a tight budget still record their inventories in a hand-made worksheet. By doing so, they are consuming more time in digging through files, manually writing product status and most importantly they do not get alarmed about potential stock-out situations.

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  • How to Win Customer Trust When Building A Retail Business from the Ground Up

    Tanuj Rastogi July 24, 2018

    There’s an endless spectrum of proven strategies, tips and tactics out there or businesses to acquire new customers, remarket to existing customers, boost sales and revenue.

    However, when you are starting a new retail business with zero customer and sales in your account, the situation may be a bit different and challenging. Since you have no customers at this point, there are no reviews, no social reputation and no recommendations to leverage. Due to lack of these resources, any individual to visit your brand-new store would know nothing about your products, quality, customers service and thus would find it difficult to trust your business.

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  • Common Issues with POS Systems and How to fix them to Boost POS Efficiency

    POS solutions have revolutionised the way retailers used to record and process sales at the point of sale years ago. Today, more and more retail businesses are abandoning traditional cash registers to adopt the POS technology with the intention to inculcate speed and efficiency into their business.
    While POS systems are helping retail establishments to grow by leaps and bounds, we can’t deny the fact
    they are still a piece of machine including a complex assortment of hardware and software that are certainly vulnerable to failure.
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  • How to Utilise POS Data to Improve Your Customer Experience

    One of the most inevitable elements of retail business, POS systems are much more than just a cash register. Though these systems are typically used as advanced machines to process customer transactions and record sales, the significance of data that POS systems collect through daily transactions can’t be overlooked.

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  • RUN AND GROW YOUR BUSINESS WITH THE RIGHT POS SYSTEM

    If you are running a retail store, you are going to require a system that tracks inventory, rings sales and helps grow your business. “Point-of-sale” system does all this and more. POS systems not just ring up sales, but they collect vital, real time information about your customers and inventory. Retail POS terminals ensure that you capture every sale transaction and allow you to streamline time consuming administrative tasks.

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  • CHOOSE THE RIGHT POS SYSTEM DESIGNED TO SCALE WITH YOU

    Whether you own a single or multiple location business, an ideal POS system can optimise your retail business, by processing sales, tracking inventory, taking care of reporting and accounting of your business and managing your inventory effectively. Rest easy with POS sales system that manages every aspect of your retail store. Robust functionality and unmatched features of POS systems are designed to help multiply your revenue and your business.

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