The restaurant industry is transforming at a rapid pace. The adoption of latest POS technology is inevitable for any restaurant or F&B business to stay ahead of their competitors. Gone are the days of manually taking orders on a paper and punching entries into a legacy point of sale system or cash register. Restaurants owners, today, look for sure-fire ways to deliver an outstanding experience to keep guests coming back and grow revenues. Receipt printers are one of the essential components that make it happen.
Busy restaurant environments have no room for error – even a single mistake can turn into long wait times and kitchen backups. A compatible receipt or kitchen printer works alongside a restaurant point of sale system to speed up order processing and improve accuracy so that your loyal customers choose your restaurant every time. However, your business can only benefit if you choose the right printer – the one that is designed for your restaurant environment.
Here are important factors to keep in mind when choosing your restaurant printer to make sure your hardware stands the test of time in terms of functionality, performance, and durability.
For busy restaurants, time means money. A quality printer allows the kitchen staff and servers to be more efficient which means - less wait times for people with their orders in processing, more and faster table turns, enhanced customer satisfaction and ultimately higher profit margins.
The following are some must-have features to look out for to ensure the quality of your printer include:
High print speeds – A printer with a high speed throughout and a guillotine auto-cutter can go a long way to reduce the time each transaction takes to complete. The staff can complete their tasks quickly and efficiently, which will free them up to tackle more important revenue-generating operations and improve the quality of service.
Easy paper loading – Changing the paper in a receipt printer is the part where most employees get caught up and struggle to make sure the customer at the counter does not lose their patience to the point where they consider abandoning the order. A speedy restaurant kitchen printer helps staff cut down food prep time, but if they waste those saved minutes on reloading paper or fixing paper jams, it is all in vain. A drop-in paper loading design allows the staff to quickly open the top of the printer, drop in a new paper roll and get back to work – just like that. The lines keep moving and customers get what they want without any inconvenience.
Besides, restaurant POS printers that are designed for easy paper loading also make for low maintenance. Not only can you easily change paper, but you can also remove dust and clean grease from the roller daily to avoid paper jams and ensure fast and seamless operation.
Excellent Integration and Technical Support
For lines to move quickly and tables to turn faster, it is important for your receipt printer to not just be fast, but reliable as well. No one has time to download multiple drivers, click around to integrate POS printers and software or sit on the phone troubleshooting problems. An unreliable printer can cause your business several downtimes, costing you time, money, and a lot of effort.
So, when choosing a restaurant printer, it makes sense to look for a plug-and-play setup feature. With these features, everything you need is included in a single box so that you can get your printer up and running immediately. To ensure maximum reliability, however, you must also look at the warranty and technical support provided by the manufacturer. Choosing a receipt printer that is backed by a dedicated technical support team and easily accessible online resources including on-demand manuals, drivers, warranty information, FAQs and more, will come in handy when you have operational or integration issues
EASE OF USE
Not all restaurants have the capital and time to train each staff member to efficiently operate a kitchen printing device. And that is why it is important for your POS printer to be as easy to use and user-friendly as possible. Most restaurant receipt printers are designed to be quickly set up and to work right out of the box with compatible POS software, requiring little to no training.
COMPATIBILITY AND CONNECTIVITY
Gone are the days of dedicated cash registers, especially in restaurants, bars and F&B businesses. Modern restaurants run on technology and may largely benefit from hardware that can effectively meet the needs of both front-of-the-house and back-of-the-house.
An advanced restaurant POS printer should be compatible with your choice of pos solution and devices. Choosing a printer that offers multiple connectivity options such as USB, WiFi, lightening USB, Ethernet and Bluetooth will allow you to set up a smooth connection with any tablet or PC to make your restaurant operations more convenient and eliminate the risk of network downtime.
For instance, with a wireless connection, you can accept and transfer orders to the kitchen and print receipts anywhere in the restaurant, speeding up order processing and increasing customer satisfaction.
Poor or unstable connectivity is one of the major reasons for restaurant downtimes. Regular downtimes can lead to inaccuracies in orders, tickets, kitchen slips and food preparation, miscalculation in bills or and slower delivery time. A reliable network connection makes sure you are providing hassle-free, timely, and high-quality service and enjoyable experience to diners.
MARKETING & BRANDING
Unlike traditional receipt printers which were only about transactional data, modern units are designed with customer service and marketing in mind. Innovative restaurant kitchen printers are packed with features that allow you to promote your brand, product and services and increase customer engagement.
For example, depending upon your manufacturer, you can enable cloud-based digital receipt printing for your customers to easily store and access receipts on their digital devices anytime, anywhere. You can utilise two-colour printing on dot matrix receipt printers to highlight discounts, coupons or any other important information to continually promote your business or direct your diners to your loyalty programs and social media accounts. You can even print your logo and customer surveys to engage your guests and get instant feedback on how your restaurant and staff are performing.
DURABILITY AND RELIABILITY
A fast-paced restaurant that serves hundreds of guests daily cannot afford to grind to a halt. A busy, rough kitchen environment and constantly changing temperatures in a restaurant call for a rugged receipt/kitchen printer that can withstand the daily rigors and keep up with peak transaction volumes without compromising on performance.
A robust restaurant receipt printer can add great reliability in the restaurant kitchen operations. Remember, bigger does not always mean better. You want to look for a receipt printer with a sleek and compact design that saves counter space and eliminates electronic clutter and a powerful construction that serves you over the long run.
As the restaurant industry emphasises on leveraging the new and advanced POS technology to streamline business operations and improve customer service, choosing a fast and feature-packed receipt printer is one of the most important decision restaurant owners must make. A useful kitchen/receipt printer should be able to do more than just printing receipts; it should help you speed up the processing of orders, allow for quick transfer of orders from the table to the kitchen, enable staff to be more efficient and improve overall customer satisfaction and bring in more guests.